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Terms & Conditions


Sartell Instrumentation Ltd.reserves the right to ship orders in the most economical and efficient manner. Shipping and handling fees are applied to all orders to compensate for packaging, shipping costs, and insurance. International orders require special handling fees to be calculated at the time of a quote or order. If purchaser designates the carrier, title to and risk of loss for product passes to the purchaser upon tender to the carrier at the shipping point. Shipping dates are approximate and are based upon receiving all necessary information from purchaser.  Sartell Instrumentation Ltd.   shall not be liable for failure or delays in manufacture or delivery due to causes.

Returned Goods

All returns are subject to a minimum 20% restocking fee. Items must be in new, unused condition and must be sent back in the original packaging including all manuals, power cords, software, and options to be eligible for return. Customers are responsible for all shipping charges when returning an item. Returns sent COD will not be accepted. After your return has been received, inspected and approved for a refund, a credit will be issued minus any applicable restocking fees, freight charges and handling fees. Damage resulting from improper packing of returned items is solely the customer’s responsibility.


It is the Customer’s responsibility to inspect all shipments for visual damage upon receipt.

All claims for shortage, breakage or other discrepancies should be filed with the carrier immediately upon receipt of the shipment.

We accept no responsibility for damage or abuse to apparatus due to improper installation or operation. We accept no responsibility for and will not pay for any lost profits incidental, consequential, or special damages.